Cancellation & Refund Policy

THE SHORT VERSION

When plans change

Our goal is to be fair to customers while covering the ingredients and preparation reserved for each order.

7 days or more before your order

100% refund of the amount paid for the canceled order.

72 hours to less than 7 days before your order

50% refund of the amount paid for the canceled order.

Less than 72 hours before your order

No refund, because we may already have purchased perishables, committed to preparation or set aside the delivery slot.

These windows are measured from your confirmed pickup or delivery time, not from the start of your event. Refunds are based on payments actually received; we do not charge an additional cancellation penalty beyond what you have already paid. If we cancel or cannot fulfill your order, the customer protections below apply.

Booking and payment

A request is not a reservation. Sending a form, asking for a quote, or choosing a date on our website does not reserve that date and does not create a payment obligation.

Your order becomes confirmed only when San Tan Valley Catering approves the date and menu in writing, confirms the total price and pickup or delivery details, and any required payment is received. Any deposit, remaining balance and due date will be specified in your written confirmation or invoice; we do not assume every order requires the same deposit.

The cancellation schedule above applies to amounts paid for a confirmed order. Unpaid inquiries can be withdrawn without charge. Unless separately agreed in writing, the current policy applies to new orders confirmed on or after November 13, 2026.

How to cancel

Email booking@stvcatering.com with your name, the confirmed order date, and your order or invoice reference, if available. A cancellation is counted when the email reaches our inbox. We will confirm the cancellation and the refund amount in writing.

Two-hour grace period: If you email to cancel within two hours of receiving our written order confirmation, we will refund any payment in full, provided food preparation has not begun and special-order ingredients have not yet been purchased. This courtesy period also applies to orders booked inside the usual 72-hour window when those conditions are met.

Changing your date, quantities or menu

Please request adjustments by email. Changes are not guaranteed until we confirm them in writing. Subject to availability, one reschedule requested at least 72 hours before the original fulfillment time can be made without a date-change fee; any difference in food or delivery price still applies. A second date change, or any request within 72 hours, may be treated as a cancellation and new order under the refund schedule above.

Reductions in guest count, package size or item quantities are treated as a partial cancellation of the removed items and follow the same refund deadlines. Added items, substitutions and special dietary requests depend on availability and may change the quoted total. The rescheduled pickup or delivery date must be within 60 days after the originally confirmed fulfillment date; otherwise the request is treated as a cancellation and new booking.

Pickup, delivery and charcuterie kits

Our regular catering menu is available by scheduled pickup or eligible local drop-off in San Tan Valley and Queen Creek, Arizona. Local delivery is $15 when offered and confirmed. Our DIY charcuterie kits are delivery-only and include a wooden board and packaged accompaniments. We do not provide on-site serving or event staffing.

Please provide a correct delivery address, a reachable phone number and someone who can receive the order at the confirmed handoff time. If no one can be reached or receive the food within 15 minutes of arrival, we may need to leave with the order for food-safety reasons. The order is not refundable in that situation; a new delivery attempt is subject to our availability and an additional $15 fee.

For scheduled pickup, please contact us if you are running late. An uncollected prepared order is not refundable. To protect food safety, we cannot hold perishable food indefinitely or promise a later pickup.

After the food is delivered or collected

Because catering meals, desserts and charcuterie ingredients are perishable and prepared to order, we do not accept returns or offer change-of-mind refunds after handoff. If food is missing, materially different from the confirmed order, damaged, or arrives in an unsuitable condition, email us within 24 hours with the order details and photos where practical.

We will review the concern and, when confirmed, offer an appropriate refund for the affected items or a replacement when practical. You do not have to return unsafe food. This notice request does not limit any rights you have under applicable law.

If we need to cancel or cannot deliver

If we cancel your confirmed order or cannot provide it because of our own scheduling, equipment, supply or preparation issue, you may choose a full refund of all amounts paid or accept a revised order/date in writing. We will not replace a cash refund with store credit unless you choose that option.

If we cannot safely make a confirmed delivery due to severe weather, road closures or another event outside our reasonable control, we will contact you promptly to arrange an alternative delivery or pickup where safe and practical. If no workable alternative is agreed, we will refund any portion of the order we cannot fulfill, including delivery charges for delivery we did not provide.

Refund method and timing

Approved refunds are issued to the original payment method within 5 business days after we confirm the amount. Your bank or card provider may take additional time to post the credit. If you paid by a different method, we will arrange the refund with you directly. We do not issue refunds in cash for card payments.

Questions before booking?

Email booking@stvcatering.com before paying if your event has unusual timing, custom ingredients or specific delivery requirements. We can put any special arrangements in writing with your quote.

If your written quote or order confirmation specifically contains different cancellation terms agreed before payment, those terms apply to that order to the extent permitted by law. Nothing here removes rights customers may have under applicable law.